If you can’t dazzle them with brilliance
If you can’t dazzle them with brilliance, then baffle them with…
The airlines assault on their customers experience
Around 1996-1997 I lived in San Antonio and commuted to Chicago to work for Pepsi almost weekly. I typically caught the 6:50 am flight to O’hare and usually bought my ticket the prior day. The airfare was $600 and I did not pay any “fees” in addition to that. Occasionally, my work or family would require me to change flight times or even days for my return flight. I would just call the airline and request a seat on a different flight, or sometimes I might just go to the airport to seek a seat.
Fast forward many years, most airlines have declared bankruptcy, some multiple times and all seem to want to position themselves as a “low cost carrier” (Most customers seem to demand such a strategy).In order to keep...